Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • The Help section included in HnA Online’s Web Hosting Control Panel offers a collection of help articles and frequently asked questions. Aimed toward solving any common problem that you might come across, they are contributed by our support team of proficient technicians.

  • Top quality support service
  • How–To Video Clips

  • We have compiled a collection of step–by–step video tutorials that visually explain how to rectify a typical problem connected to your cloud web hosting account. You’ll find the videos in the Help section.

  • Intuitive help center
  • A One–Hour Ticket Response Guarantee

  • We back up our semi–dedicated servers with a 24x7 help desk service and a sixty–minute support ticket response time guarantee. Our proficient support engineers will be at your disposal 24 hours a day to answer your questions and to rectify any issue that you might possibly chance upon. Simply open a client support ticket from the Help section and we’ll reply right away.