A Sixty–Minute Support Ticket Response Time Guarantee
Each assistance request you submit to us will be replied to within maximum 60 min. In case your ticket or e–mail calls for additional assistance from a sysadmin, we’ll forward it and leave a comment to notify you that your issue is being worked on. If you make use of the Administration Services package, any of the services included there will be executed at a time that is convenient for you.
A Topflight Help Desk Support Service
- We will be available to you round–the–clock to respond to any inquiries that you may have connected with our Web Hosting Control Panel or any of the applications that we have preinstalled on your behalf on the server. In case you also require help handling server administration tasks, have a look at our Administration Services package, which includes data backup hard disk drive space, Operating System updates every week, server monitoring and restarting services, plus troubleshooting and installation procedures.
An Intuitive Help Section
Each Linux dedicated servers hosting package includes our free–of–cost Web Hosting Control Panel, which boasts an in–depth knowledgebase and a selection of step–by–step video tutorials. Whenever you need help while working with the Web Hosting Control Panel, just push the Videos or Help buttons located in the upper right corner.