A 99.9% Server Uptime
The major advantage of constructing your very own cloud web hosting platform is that you do not need to worry about compatibility issues – you set up a specific set of software apps in such a manner as to be compatible with a given set of hardware parts. The final outcome is something a lot more solid and dependable, since there are fewer possible risks of failure. We’ve set up our cloud hosting platform using tried and trusted hardware elements in addition to a significantly customized version of Security–Enhanced Linux so as to set up a fully secure and safe environment for your personal websites.
For this reason, with all our cloud web hosting plans we offer you a 99.9% server uptime guarantee. This guarantee is valid for all our datacenters.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it is very important that you also build your own network architecture. This is the reason why we built a custom internal network in each one of our datacenters. Relying on enterprise–level Juniper routers and switches, our internal network allows for flabbergastingly fast data transmission speeds and is fully redundant.
In this way, you will take advantage of a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter as well as in our Australian datacenter, no matter which hosting package you’ve picked.
A 30–Day Money–Back Guarantee
Like with every other service, if it is your money at stake, you can’t feel really safe. That’s why, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In the event that you do not feel content with our hosting service or if you want to get a more powerful web hosting solution, such as a VPS packages or a dedicated hosting – you’ll get a full refund, without secret costs or reimbursement charges.
24/7 Technical Support
We’ve conscientiously selected each individual member of our 24x7 support department to make certain that we can offer the best possible client support service that you can get. Each of our support engineers has many years of experience working with hosting accounts behind his back, so they know what they are doing. What’s more, they’re available to you 24–7 – you’ll be able to get in touch with them at any moment and they will get back to you as soon as possible.
Their average ticket response time is less than twenty minutes, while with many other web hosting firms you are forced to wait around for days. Besides, we offer you a 1–hour response time guarantee. No matter what happens, your questions will be answered in under one hour.