Despite the fact that this isn't the most importantaspect to help you identify a dependable cloud web hosting company from a bad one or a reseller from an actual supplier, being able to call and communicate with a live person is an indicator that you aren't working with a one-person company and that you will be able to reach somebody if you need assistance. The telephone support for hosting services may vary from general to dedicated, thus the problems that can be resolved through a call vary depending on the specific provider. Generally, these matters are more basic and feature billing or first level technical issues because more difficult issues generally require a support ticket where both you and the system administrators can track what is going on with a specific issue. Nonetheless, the option to call your supplier will save you considerable time and efforts for the numerous small issues which may eventually appear when you manage your web hosting account.

Phone Support in Cloud Web Hosting

If you decide to take advantage of one of our cloud web hosting, you can connect with our customer support crew over the phone for 14 hours every day. We can help you choose the most suitable plan for your sites since we are aware that it's better to discuss this kind of issues with a live person. In case you already have an account, we're able to help you with all of your sales/billing questions as well as general matters, even with some tech troubles which don't require too much time or escalation to a system administrator because it is better to open a support ticket for time-consuming issues and have the entire communication in a single place. We have phone numbers in the US, Great Britain and Australia, so you're able to call the one you prefer and speak with our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we provide include real-time phone support for fourteen hours daily. If you're not sure which package will be suitable for your sites, you want to find out more about a package's specs or you'd like to have any other type of info about our services, you have the option to call any of the local telephone numbers which we have in the United States, the United Kingdom and Australia and our customer support agents will assist you. In case you already have an account, you're able to contact us about general and sales matters, although we're often able to assist with a large number of technical issues as well. For entirely technical issues you should employ our integrated ticketing system where the correspondence between you and our tech support crew will be in one place, which is the best option in case your problem needs more time to be resolved or it needs to be escalated to our sysadmins.