Phone Support in Cloud Web Hosting
If you decide to take advantage of one of our cloud web hosting, you can connect with our customer support crew over the phone for 14 hours every day. We can help you choose the most suitable plan for your sites since we are aware that it's better to discuss this kind of issues with a live person. In case you already have an account, we're able to help you with all of your sales/billing questions as well as general matters, even with some tech troubles which don't require too much time or escalation to a system administrator because it is better to open a support ticket for time-consuming issues and have the entire communication in a single place. We have phone numbers in the US, Great Britain and Australia, so you're able to call the one you prefer and speak with our representatives.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we provide include real-time phone support for fourteen hours daily. If you're not sure which package will be suitable for your sites, you want to find out more about a package's specs or you'd like to have any other type of info about our services, you have the option to call any of the local telephone numbers which we have in the United States, the United Kingdom and Australia and our customer support agents will assist you. In case you already have an account, you're able to contact us about general and sales matters, although we're often able to assist with a large number of technical issues as well. For entirely technical issues you should employ our integrated ticketing system where the correspondence between you and our tech support crew will be in one place, which is the best option in case your problem needs more time to be resolved or it needs to be escalated to our sysadmins.