One-Hour Response Guarantee in Cloud Web Hosting
If you are using any of our cloud web hosting and you have an enquiry or stumble upon a certain difficulty, you can get in touch with us 24/7/365 by opening a helpdesk ticket or by writing an email and we will make sure that you have an answer in no more than sixty minutes. In case the issue can be solved, we will do it before we reply, whereas in case there’s something that you need to do on your end, we’ll supply you with all the required info – what possible solutions to try out, what settings to check, etc. Normally, you will get an answer within no more than thirty minutes, which suggests that waiting for hours and hours or even for more than one day to receive help is something impossible. Our 1-hour response guarantee is valid for any question that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we know exactly how essential it is to receive quick support, we guarantee that you’ll never have to wait for more than an hour to receive an answer to any support ticket that you submit via your semi-dedicated server Control Panel. As a matter of fact, you will seldom have to wait around for more than 20-30 minutes and this applies to any enquiry irrespective of what its nature is – technical, billing or general. Plus, our client and tech support team is available day and night, which means that even if you open a ticket during national holidays, you will invariably receive an immediate reply, which will contain the answer to an enquiry, the solution to an obstacle or the info required to sort out an issue yourself – in case there is something that you have to do on your end. With us, you won't ever have to spend an entire day awaiting a reply like you would with other web hosting companies.