Should you ever experience a problem with your site and be unable to fix it, ask the respective hosting provider’s client support staff to assist you to bring the website back online. A swift solution would be the best-case scenario, but a lot of hosting companies reply within twenty four hours and even more, all the more so if you are working with a hosting reseller. Even if the problem can be quickly sorted out, your website may not function satisfactorily or it may not be reachable at all for an extended period, so you may lose prospective clients because it’s quite unlikely that anybody will be eager to revisit a site that is out of order. That said, you should make certain not only that you can touch base with your hosting provider, but also that they can reply and help you in a timely manner. If a web app update doesn’t proceed smoothly or if you delete something by accident, for example, the website should be restored swiftly in order to prevent elongated unreachability.

One-Hour Response Guarantee in Cloud Web Hosting

If you are using any of our cloud web hosting and you have an enquiry or stumble upon a certain difficulty, you can get in touch with us 24/7/365 by opening a helpdesk ticket or by writing an email and we will make sure that you have an answer in no more than sixty minutes. In case the issue can be solved, we will do it before we reply, whereas in case there’s something that you need to do on your end, we’ll supply you with all the required info – what possible solutions to try out, what settings to check, etc. Normally, you will get an answer within no more than thirty minutes, which suggests that waiting for hours and hours or even for more than one day to receive help is something impossible. Our 1-hour response guarantee is valid for any question that you may have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we know exactly how essential it is to receive quick support, we guarantee that you’ll never have to wait for more than an hour to receive an answer to any support ticket that you submit via your semi-dedicated server Control Panel. As a matter of fact, you will seldom have to wait around for more than 20-30 minutes and this applies to any enquiry irrespective of what its nature is – technical, billing or general. Plus, our client and tech support team is available day and night, which means that even if you open a ticket during national holidays, you will invariably receive an immediate reply, which will contain the answer to an enquiry, the solution to an obstacle or the info required to sort out an issue yourself – in case there is something that you have to do on your end. With us, you won't ever have to spend an entire day awaiting a reply like you would with other web hosting companies.