A live chat is one of the several channels of communication provided by some web hosting providers as part of their support service. Determined by the provider, the chat is used for pre-sales, billing and/or technical support. This method of communication is quicker compared to a support ticket and it makes it much less likely to misunderstand or misspell a word in comparison to a call with an agent. What's more, if the problem that you experience needs some time to be investigated and resolved, you can do something different at the same time rather than just waiting, as you'd have to do when you call. You can also employ a live chat support service free of cost as long as you have world wide web access even if your website hosting supplier is situated in a different country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Web Hosting

As part of the support services that we provide for all our cloud web hosting, you'll find live chat support that is available every single day, even on holidays. You'll be able to get in touch with us regardless if you already own an account or not, as we can help you with all kinds of things, ranging from giving you general info on our services if you aren't a client yet and you're considering to purchase one of the packages, to helping you with installing an e-mail account in an e-mail client. Part of the issues are more technical and time-consuming, therefore you'll have to employ the ticketing system that is built-in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is available every single day, even on holidays and weekends. It's the most effective way to learn more details about our Linux semi-dedicated hosting packages if you do not have an account yet or to get some issue resolved if you are a client and our support representatives will assist you live no matter what time of the day you join our chat. If you wonder which plan is more suitable for your sites, if you need a piece of advice whether you should acquire a specific upgrade and how to order it or if you've got problems setting up an email account on your PC, you will be able to get in touch with us and we'll provide you with the needed info as soon as possible. Our live chat is accessible even after our phone lines are off for the day, therefore when you have an account with us, you can rest assured that you'll always get timely help with any kind of question or problem that shows up.