Integrated Ticketing System in Cloud Web Hosting
In contrast to what you may find with plenty of other web hosting companies, the ticketing system that we’re using with our cloud web hosting is included in the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to remember several log-in names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself from one place. So, if you’ve got a query or run into a complication, you can get in touch with our customer service staff representatives momentarily. Our ticketing system includes an intelligent search option. This goes to say that even in case you’ve opened a multitude of tickets over the years, you’ll be able to find the one that you want without any efforts. You can also check knowledge base guides to dealing with commonly faced predicaments.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have a semi-dedicated server account with us and you’d like to touch base with our customer service staff, you’ll be able to submit a ticket directly from your Hepsia Control Panel instead of going through an entirely different support platform as you will need to do with the majority of web hosting companies on the market. Our integrated ticketing system will allow you to post a new ticket without any hassles and to look through older tickets using an intelligent search box. Furthermore, you will be able to have a look at the applicable knowledgebase articles that our system will present you with on the basis of the problem category that you pick for your new ticket. You can carry out all the abovementioned activities without leaving your Control Panel at any moment, which goes to say that in case you experience any obstacle or have a query, you can get in touch with our support engineers and fix the given issue in less than one hour through one single support platform.