There are a number of ways in which you can touch base with the hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you choose is a support ticket system. It is the easiest form of communication for different reasons. In case no technical support staff member is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will always hit home. Furthermore, you can copy ‘n’ paste extensive bits of info without worrying about printing mistakes, and in case a certain problem needs more time to be sorted out or a number of replies need to be exchanged, all the information will be in the same place, so either party can always see the comments added by the other one. The negative aspect of using tickets to get in touch with your hosting provider is that they are often separate from the web hosting platform, which suggests that if you need to supply information or to adhere to guidelines, you’ll have to use no less than two separate interfaces and this number may increase in case you’d like to manage a number of domain names. Also, a lot of web hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.

Integrated Ticketing System in Cloud Web Hosting

In contrast to what you may find with plenty of other web hosting companies, the ticketing system that we’re using with our cloud web hosting is included in the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to remember several log-in names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself from one place. So, if you’ve got a query or run into a complication, you can get in touch with our customer service staff representatives momentarily. Our ticketing system includes an intelligent search option. This goes to say that even in case you’ve opened a multitude of tickets over the years, you’ll be able to find the one that you want without any efforts. You can also check knowledge base guides to dealing with commonly faced predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have a semi-dedicated server account with us and you’d like to touch base with our customer service staff, you’ll be able to submit a ticket directly from your Hepsia Control Panel instead of going through an entirely different support platform as you will need to do with the majority of web hosting companies on the market. Our integrated ticketing system will allow you to post a new ticket without any hassles and to look through older tickets using an intelligent search box. Furthermore, you will be able to have a look at the applicable knowledgebase articles that our system will present you with on the basis of the problem category that you pick for your new ticket. You can carry out all the abovementioned activities without leaving your Control Panel at any moment, which goes to say that in case you experience any obstacle or have a query, you can get in touch with our support engineers and fix the given issue in less than one hour through one single support platform.