24/7 Customer Support in Cloud Web Hosting
We acknowledge the significance of getting assistance right away, so our cloud web hosting services come with 24/7 tech support and several means of communication. If you don't have an account yet, you can easily call us or use our live chat and consult with a live representative, to inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up obtaining a service which you cannot use effectively. In case you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it requires additional investigation. Unlike the majority of providers out there, we respond to all tickets within an hour, so you won't need to wait for an entire day. Our support services are accessible day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to receive timely assistance, particularly when your website is not working properly for whatever reason. Our Linux semi-dedicated hosting packages include 24/7 customer and tech support, therefore if something comes up, you will be able to use a number of methods to get in touch with us - phone line with multiple local numbers globally, live chat, emails and tickets. The first two methods are for billing, pre-sales and basic issues, which means that in case you don't have an account yet, for example, you're able to receive extra info for our solutions, or we will help you with less complex tech matters. The second two methods are for strictly technical troubles or everything that is more time-consuming as it is much easier to track the dialogue between you and our tech support team. The warranted maximum response time for them is merely an hour, the typical one - 15-20 minutes, therefore you won't need to wait for an entire day so as to get support as you may need to do when using the services of various other providers.
24/7 Customer Support in VPS
Every virtual private server package that we offer includes 24/7 customer and tech support, so in case you experience any problem with the pre-installed software on your machine or you have any pre-sales or general questions, you can contact us at any time, even weekends and holidays. For your convenience, we supply different methods of communication - telephone support with a couple of local numbers internationally, live chat, email messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues as it'll be much easier to monitor what's going on. The maximum guaranteed reply time for all emails and tickets is sixty minutes, but it rarely takes that long to receive support. When you add the Managed Services upgrade that we supply, our administrators will also support you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Hosting
All dedicated server plans that we supply include 24/7 support via different methods of communication and with a 1-hour max response time guarantee. In case you want to learn more about the plans or you have some general or billing questions, you're able to phone one of the local numbers that we have around the globe or you may use our live chat service and talk to a live representative. For solely tech matters which need some help from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email message, because these channels are more appropriate to keep track of a particular problem. The answer time for them rarely surpasses 30 minutes, therefore you can forget all about waiting for a full day to receive support. Our support service is available for all of the server-related matters, as well as the pre-installed software. In the event that you want assistance for third-party apps, you can consider obtaining the Managed Services upgrade that we offer with all of the plans.