A lot of individuals who start using their 1st hosting account, or switch companies, typically have queries concerning how certain operations are completed or face obstacles when setting up various things such as emails, website settings, etc. This is why, lots of hosting companies have prepared documentation with the most frequently asked questions and problems so as to help their customers obtain info swiftly and easily. As a result, the help desk support team representatives can dedicate more time to actual issues that given clients may be facing, since the solution for the minor things will be available online and customers can fix them without getting in touch with the client support team. Having comprehensive documentation is extremely important, particularly for new clients without any past experience at all, since the hosting service entails numerous functions and lots of people can become confused about what action to take. A good information repository can both help you perform the things that you need and get to know how the hosting service functions in general.

Extensive Online Documentation in Cloud Web Hosting

If you have purchased your very first cloud web hosting package from our company or have moved your site over to us, you will get familiar with our services and our created-developed Hepsia hosting Control Panel in a jiffy as we have compiled an in-depth web-based knowledge base where you can find all the info that you could ever need – both general info regarding the web hosting service as a whole and more specific info about the different features that you can make use of and the difficulties that you can come across. The articles are located in two places. The full article collection can be accessed via the Control Panel’s Help section. You can read articles that are dedicated to the different functions in every Control Panel section as well. You can find out how to accomplish practically everything, from creating an .htaccess configuration file to managing a mailing list, and all the articles include thorough guidelines, so you will never become confused on account of an unclear text. Certainly, in case you come across a more specific obstacle and you can’t find an adequate solution in our knowledge base, you can get in touch with our tech support staff representatives 24/7/365.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia Control Panel, which comes with our Linux semi-dedicated hosting packages, will permit you to access the exhaustive online support documentation that we’ve compiled for you. The articles feature general info on our web hosting services, how-to manuals about the separate functions that you can access, along with troubleshooting guidelines that can help you fix common problems that you may encounter. The topics that we have included cover de facto everything, from elementary things such as how to host a brand-new domain name in the account, to more complex ones such as which SSH commands are allowed on the servers. Articles that are dedicated to the features of a given Control Panel section will always be available on the right side of the page that you are on, while the full article list is accessible through the dedicated Help section.