Q: What does the web site migration service involve? Will my web site be safe?
A: If your present hosting provider can no longer satisfy the necessities of your website, or if you face continuous network downtime, or if you have to wait for hours for the client service team to respond back to you, it might be a clever idea to swap your web hosting provider, i.e. to move all the files for your sites as well as your databases from your current provider to your future provider. At HnA Online, we are aware that this can be hard and time–consuming. That’s the reason why we will do all that for you at no cost!Our experienced technical team reps will migrate your site content from your current hosting provider to us. Our techs have got broad experience migrating websites and are able to handle everything – from a conventional WordPress weblog or Joomla™–based website, to an extremely elaborate, custom–made app.
Q: How long will it take for my website to be moved to your platform?
A: While we can’t give you a precise ETA, since there are many variables, among them the size of the files and databases, the location of the current host’s server, the complexity of your website and the current workload of our Website Migration Department, etc., we’ll do our best to transfer your web site within 48 hours, and in some cases – within 24 hours (in case the website content is not very large).
Q: Do you need something from me before you begin transferring my site?
A: Yup. We’ll need the name of the web site that you’d like us to migrate. We will also require a means to log in to your old hosting account so that we can get the files associated with your website.
Q: I give you access to delicate info. How can I be sure that you won’t abuse it?
Q: Will my website be unavailable during the transfer?
A: While we transfer your website, it will be available both in your web hosting account with us and in your account with your previous hosting provider. After the migration is finished, we will make certain that everything is functioning correctly and that the integrity of your web content is not compromised before notifying you that the migration is completed. After that, we’ll explain to you how to transfer the domain name to your web hosting account with us and how to edit the DNS resource records.
Q: Will my old web hosting provider know that I’m leaving them?
A: Nope. We’ll never contact your hosting provider about anything. They won’t be aware of the website transfer either.
Q: Does it make a difference what platform my present provider is using?
A: We support all Linux–based hosting platforms. Basically, if we can get access to your Control Panel, we will be able to migrate your website.The only platforms that we don’t support are closed–source web site creation platforms such as Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.